AUSTRALIAN ORDERS:

1. Please check all areas of your property: letterboxes (especially if you live in an apartment as our packages can be small), mailroom, front porch, behind pot plants etc
2. If still not found, please lodge a case with Australia Post to obtain a photo as to where it was delivered to (particularly if it was ‘Left in a safe place’). Please also let us know via email so we can assist in following up.

INTERNATIONAL ORDERS:

1. Please check all areas of your property: letterboxes (especially if you live in an apartment as our packages can be small), mailroom, front porch, behind pot plants etc
2. If still not found, identify who is your local post service. We use ‘Australia Post’ to export packages however, once it has left Australia, your local postal service is responsible for the final delivery. Follow further steps below:

Use the same tracking number and enter your tracking via your local postal service website for accurate updates. You can also initiate online chats with most of them to follow up on packages and determine where they left the package:

• Singapore
• Hong Kong
• USA
• Germany
• UK

1. Please check your junk or spam folder first
2. If you still can't find out, please fill in the contact form or email us.
3. Please avoid using the contact form and FB/IG to ensure requests are not duplicated.

Please check your shopping cart before reaching out to us to ensure your items follow the terms & conditions:

1. Minimum spend of $50 AUD
2. Excludes sale items, gift cards, new releases, all items relating to knee pads and return shipping

Yes we do! We hold a variety of gold hardware pieces of various sizes to ensure there is a replacement part for all styles we release.

Please get in touch with our team via the contact form below and we'll ship out replacement parts at no cost.

We genuinely appreciate you reaching out and choosing to repair the item so we will also provide you a 25% refund on the price paid for your item to assist with repairs <3

We stand by this policy regardless of when you purchased the product. That's our committment to quality.

As all prices were marked down across the whole website, all purchases between Nov 28 - Dec 1 2024 are considered final sales with no refunds or exchanges.

Note that knee pads and knee pad accessories remained at full price and are eligible for a full refund or exchange.

Unfortunately we can not under declare items on the customs form as these are legally binding documents. If we are randomly audited, we do not want to be placed in a position that jeopardises our business.

Please familiarise yourself with the customs/duties payable for your country if applicable.

AUSTRALIAN ORDERS:

1. Please firstly check your tracking details to determine what the last scan is
2. If it states ‘Ready for processing’, contact us immediately.
3. If it states ‘Delivered’ but you have not received it, please lodge a case with Australia Post to obtain a photo as to where it was delivered to (particularly if it was ‘Left in a safe place’). Please also let us know via email so we can assist in following up.

INTERNATIONAL ORDERS:

1. Please firstly check your tracking details to determine what the last scan was
2. If it states ‘In transit to next facility in SYDNEY WEST NSW’ for over 7 days, please contact us immediately so we can lodge an investigation
3. If it states ‘Cleared and awaiting international departure’, please allow another 5-7 days for the item to be placed on a flight. The next scan should state ‘Flight Departed’.
4. If it states ‘Delivered’ but you have not received it, please identify who is your local post authority. We use ‘Australia Post’ to export packages however, once it has left Australia, your local postal service is responsible for the final delivery. Follow further steps below:

Use the same tracking number and enter your tracking via your local postal service website for accurate updates. You can also initiate online chats with most of them to follow up on packages:

• Singapore
• Hong Kong
• USA
• Germany
• UK

Exchange postage labels are created manually by us so please allow up to 24 hours to receive them. We hope we are big enough to one day have these labels automated! 

We sure do! Register your details here on this form and we'll get back to you within 24 hours with a wholesale guide for approval.

We don’t have a store right now but we do offer super flexible 14 day refunds/exchanges if you choose to purchase two sizes so you can try them at home. Just keep the mailing satchel to return the item you don’t wish to keep.

All prices in AUD. We aim to offer different currencies in the near future!

We absolutely understand the perks of ‘buy now and pay later’ but our values lie with healthy spending habits. We don’t want anyone spending above their means so we currently only offer traditionally payment methods.

Almost all our pole wear is made from general swimwear fabric (85% Nylon and 15% Elastane) however, the key difference is that all pieces are made with two layers of fabric.

This just means it’s slightly heavier in water if you don’t mind. Also please note the gold hardware on  detailing on some pieces – when exposed to lots of chlorine or salt water over time, it may change colour a little.

1. There is a 10% discount on your first purchase upon joining our newsletter. (Discount excludes products in the New category, all products under the Knee Pad Category, Sale Items, Gift Cards & Return Shipping)
2. If you are on our newsletter list or private Facebook group (join here!), you will receive access to exclusive sales, presales discounts and private sample sales.
3. You can receive 15% off your next purchase upon leaving a review