Shipping & Returns

If you are purchasing a gift, we recommend buying a Gift Card. Gift Cards are delivered instantly via email, making them a convenient and thoughtful option!

Based on Auspost estimates, to ensure your order arrives by 24th December, we recommend placing your order before:

• To NSW, VIC, QLD, SA, ACT
  Standard: 19th December
  Express: 20th December

• To WA
  Standard: 17th December
  Express: 19th December

• To TAS
  Standard: 18th December
  Express: 19th December

• To NT
  Standard: 15th December
  Express: 19th December

*Please note, these dates are based on estimates and we cannot guarantee delivery times. For deliveries outside of Australia, we cannot provide any estimates as deliveries may be affected by factors that are beyond our control such as customs delays and overseas postal disruptions.

TA HOLIDAY BREAK NOTICE:

Please note that orders placed between 22nd December and 2nd January will not be shipped during this period, as our team will be on a well-deserved break.

Shipping will resume from 3rd January. Thank you for your understanding, and we wish you a joyful holiday season!

If you have any questions, feel free to reach out to us.

Please note that orders placed between 22nd December and 2nd January will not be shipped during this period, as our team will be on a well-deserved break.

Shipping will resume from 3rd January. Thank you for your understanding, and we wish you a joyful holiday season!

If you have any questions, feel free to reach out to us.

STANDARD DOMESTIC SHIPPING

Flat Rate of $9 (2-7 business days)

FREE SHIPPING > $200 AUD 

Orders over the value of $200 within Australia will receive complimentary Standard Shipping – select Free Shipping at check out.

AUSPOST EXPRESS DOMESTIC SHIPPING

Flat rate of $12 (1-3 business days)

Please note that we are NOT liable for any Express Shipping guarantees. This is still the faster alternative to Standard Shipping should you select this.

DHL EXPRESS COURIER 

Flat rate of $30. Orders will generally arrive next business day to metro areas. Please allow an extra 1-2 business days for regional areas.

EXTRA NOTES

Australia Post assume ‘Authority to Leave’ on all packages so your parcel will generally be left in a safe place if you are not home. Tatiana Active is not liable for any lost parcels.

To be safe, you can opt to have your parcel delivered to a free parcel locker – they have 650 locations Australia wide.

International orders have the option of being delivered with tracking via:

• International Standard,
• International Express or
• DHL express:

New Zealand

Standard International (3-10 business days): $15 AUD

Express International (2-5 business days): $25 AUD

DHL Express (1-3 business days): $40 AUD

Asia Pacific/USA/Canada

Standard International (3-10 business days): $20 AUD

Express International (2-5 business days): $35 AUD

DHL Express (1-3 business days): $60 AUD

UK/EU

Standard International (5-20 business days): $20 AUD

Express International (3-10 business days): $40 AUD

DHL Express (1-3 business days): $75 AUD

Rest of World:

Standard International (5-20 business days): $30 AUD

Express International (3-10 business days): $50 AUD

Australia Post Delivery Time Frames 

DHL Delivery Time Frames (*Note DHL prices are subject to change on a regular basis depending on our shipping volume.)

Upon receipt of payment and orders, a tracking number will be provided to you via email. The link provided will take you directly to the AusPost track website with your tracking number automatically entered. Don’t forget to check your junk mail/spam folder!

CUSTOMS & TAXES

Customs delays, taxes and duties may apply in different countries, for which TATIANA ACTIVE cannot take responsibility. It is up to the customer to be aware of any taxes or duties they may be liable for upon delivery of the order. TATIANA ACTIVE is unable to advise on, or have any control over customs charges.

Please be advised that once an order has been booked and packed, it is not possible to redirect or cancel shipments.

As all prices were marked down across the whole website, all purchases between Nov 28 - Dec 1 2024 are considered final sales with NO refunds or exchanges.

Note that knee pads and knee pad accessories remained at full price and are eligible for a full refund or exchange.

For all sale items purchased, you have the option to either:

1. Request an exchange
2. Send the item(s) back for a store credit (complete the full refund process below and once we receive your items, a store credit will be applied to your account)

See below for instructions on how to request an exchange or refund depending on your country.

We want you to love your pole wear so we have a no questions asked refund and exchange policy as long as items are returned and shipped back to us within 14 days of your order arriving for full priced items.

• Items received outside 14 days from the date it was delivered will incur a $10 restocking fee.
• If you received free shipping and wish to return >50% of the items in your order, the shipping cost will be deducted from your final refund amount.

ALL items except for below are eligible for a full refund back to your original payment method:

• 20% off marked down purchases made during our 'Birthday Sale'
• Sale Category
• Final Sale
• Gift Cards
• Return Shipping

If you used a 10% ambassador code for a full priced item, you are eligible for a full refund.

___

1. Submit your request here
2. You will then receive an email on how to send back your item.
3. Once item has reached us, we will process the refund within 1 business day.

We take great pride in our reputation for quality, and we will provide you with a refund or exchange for full priced items only where:

• the goods are in saleable condition, in their original packaging with all tags still intact;
• the goods were purchased at full price
• the goods have not been worn, damaged or washed;
• the goods are returned within 14 working days of received date
• it was purchased via our website

We do not refund the original shipping charges nor the shipping charges back to Head Office.

Late returns:

• Items received outside 14 days from the date it was delivered will incur a $10 restocking fee.
• If you received free shipping and wish to return >50% of the items in your order, the shipping cost will be deducted from your final refund amount.

1. Submit your request here
2. Select items you wish to exchange. Note that if you are submitting multiple exchanges for one order, you will need to submit a separate one for each.
3. We will then need to approve the request.
4. Check your emails/spam folder for instructions on next steps (we will provide more information on our $12 subsidised exchange shipping rate which covers both ways).

Late returns:

• Items received outside 14 days from the date it was delivered will incur a $10 restocking fee.

1. Submit your request here
2. Select items you wish to exchange.
3. We will then need to approve the request.
4. Purchase a subsidised $15 AUD shipping label here to send the exchange to you.
5. You will then need to send the item back to Australia at your own cost.

It happens rarely, but sometimes stitching flaws may happen. Our products are all made by humans after all. We will provide you with a refund for items that:

• are faulty (unless caused by you);
• have been wrongly described;
• are different to the goods that you ordered;

What to do?

1. Email us right away and we will get a replacement or refund out to you.
2. Please make sure you do this within 14 days of receiving your pole wear.

If a refund is approved, the refund (including shipping costs for faulty items) will be applied to the original method or purchase.